OFFICIAL SUPPORT · PROJECT GENESIS

Help with your Project Genesis account

Use this official support center for guidance on account emails, verification links, password recovery and suspicious messages. Project Genesis is developed and operated by Velunthic.

Account support

Choose the situation that best matches what you are trying to resolve.

Email verification

Verification links are one-time account actions sent after registration or when a new verification is requested.

Open only a link you expected to receive for your Project Genesis account.
Confirm that the page is hosted on projectgenesis.velunthic.com before continuing.
If a token is expired or already used, request a new verification email instead of reusing the old link.

Password recovery

Password-reset links are sensitive, one-time credentials. Treat the complete link like a temporary secret.

Use only the reset link you requested for your Project Genesis account.
Never send the complete reset link or its token to support or another person.
Project Genesis will never ask for your Google, Microsoft, Facebook or Apple password.

Email change

Email-change confirmations protect ownership of the destination address and must be initiated from a legitimate account flow.

If you requested the change, verify the official domain before confirming it.
If you did not request the change, do not use the link and contact Project Genesis support.
Do not forward account-action emails containing one-time links.

Unexpected or suspicious message

If an email, message or website claims to be Project Genesis but asks for unrelated credentials or sensitive information, stop the interaction.

Do not enter passwords, payment details, verification codes or one-time tokens.
Open projectgenesis.velunthic.com manually rather than following a suspicious link.
Contact official support and describe what happened without forwarding secrets or complete one-time URLs.

Manage account security in the app

Project Genesis account security settings are managed from the mobile app rather than from this website.

Use the app to manage sign-in methods, passkeys, multi-factor authentication and active sessions.
Use the app to start account changes or recovery actions that require authentication.
The website may open only when a secure email or browser confirmation is required to complete a specific flow.

Recovering access safely

Project Genesis uses dedicated recovery flows depending on which authentication factor or account credential is unavailable.

Start recovery from the Project Genesis app whenever that option is available.
Treat verification links, recovery links and recovery codes as sensitive credentials.
Some last-resort recovery actions may include additional protection or a waiting period before they can complete.

PROJECT GENESIS · VELUNTHIC

Still need help?

Contact the official Project Genesis support address. Include a concise description of the issue and non-sensitive details that help us understand the problem.

Email Project Genesis support Read the Account Security guide

Useful information to include

The type of account action you were attempting.
The approximate time the issue occurred and the language/device you were using.
The visible error code, if the page displayed one.
A screenshot with tokens, email addresses and other sensitive values removed when possible.

Never send support

Your Project Genesis password or a third-party provider password.
The complete verification, password-reset or email-change link.
One-time tokens, authentication codes or recovery codes.
Payment-card numbers, banking credentials or unrelated identity documents.